Privacy policy
This policy explains what 1 Stop Comfort Consulting LLC (“1Stop,” “we,” “us”) collects through 1stopcomfort.com and our assessment service, how we use it, and the choices you have. Questions? Email hello@1stopcomfort.com.
What we collect
- What you tell us on our forms: your name, email, mobile phone, home address and ZIP code, details about your home and current system, your timeline, preferred visit times, and any notes. Contractors also give us their company name, license number, counties served and crew size.
- What we record at a home assessment: measurements, photos and video of your equipment, ductwork and electrical panel, and the load calculation and scope of work we prepare for your home.
- Quotes you upload: if you upload a quote from another company (on your comparison page or our quote check), we keep the file and the details we read from it, such as equipment, price and warranty.
- Reviews: if you review the contractor you chose, we keep your rating, answers and comments.
- From contractors: company profile answers, guarantees, documents, insurance details and bids.
- Messages: emails and texts you exchange with us.
- Basic technical information: like most websites, our hosting provider records standard server logs (such as IP address, browser type and pages requested). We also use Google Analytics, which uses cookies to count visits, see which pages are useful, and tell us when someone submits a request. It doesn’t give us your name or contact details. You can opt out with Google’s Analytics opt-out browser add-on or by blocking cookies in your browser.
How we use it
- To respond to your request, schedule and carry out your assessment, and prepare your scope of work.
- To request bids for your project: we share your scope of work, street address and home details with the contractors invited to bid on your job, and the assessment photos and video only if you agreed to that on your request. We share your name, phone and email only with the contractor you select.
- To show you bids side by side. Bids are shown without the contractors’ names until you select one; we show instead that we verified each contractor’s license, plus review ratings (from 1Stop homeowners, or totals from Google Maps).
- To read quotes you upload: we use an AI service to pull the details out of the file, and a 1Stop team member checks the result before you see it. Your uploaded quotes are never shared with the contractors bidding on your job.
- To share reviews: with your town and the month, never your name or address, to help future homeowners choose. We read every review before it’s shown and may remove names or details.
- To coordinate the installation you choose and follow up afterward.
- To review contractor applications and verify licenses and insurance.
- To keep our records, improve our service and website, and meet legal obligations.
Texts and calls
If you check the consent box on our form, we may call or text the mobile number you provide about your request, appointment reminders and updates on your bids. See our texting terms for details, including how to opt out. We do not sell or share your mobile number or text-message consent with third parties or affiliates for their marketing or promotional purposes.
Who else handles your information
We don’t sell personal information. We use a small number of service providers to run our business, who may process your data only on our behalf:
- Website hosting, database and file storage (Vercel, Neon)
- Reading uploaded quotes (Anthropic)
- Contractor ratings from Google Maps (Google)
- Email (Google Workspace, and Resend for automatic confirmation emails)
- Business phone and texting provider
- Website analytics (Google Analytics)
We may also disclose information if required by law, or to protect our rights, our customers or others.
How long we keep it
We keep request and project records for as long as needed to provide the service and for our business records, generally up to seven years after your project. You can ask us to delete your information sooner, unless we need to keep it for legal or warranty reasons.
Your choices
- Reply STOP to any text to stop texts. Use the unsubscribe link or reply to any email to stop non-essential emails.
- Email hello@1stopcomfort.com to see, correct or delete the personal information we hold about you. We’ll respond within 45 days.
Security
We use reputable providers, encrypted connections, access controls and two-step verification on our accounts. No system is perfectly secure, but we work to protect your information and limit who can see it.
Children
Our service is for homeowners and contractors. We don’t knowingly collect information from children under 13.
Changes
If we change this policy, we’ll update the date at the top of this page.
Contact
1 Stop Comfort Consulting LLC · Ashburn, Virginia · (571) 520-5090 · hello@1stopcomfort.com